MADE TO ORDER AND HANDCRAFTED ORDERS

Made to order requests and handcrafted orders will take production time from 1 - 10 business days. it depends on the workload of our goldsmiths and how complex your request is. A simple engraving will require less time than a filigree piece of your grandmother youth.

Delivery time is somewhere between 5 – 15 business days. This is not only on us, also logistics, customs clearance may take some time. But the most important question is, is it worth the waiting time, we believe yes, we are proud of our craftsmanship and delivering you a unique piece of jewelry that no one else has anywhere on the planet, this piece will be your new life companion and waiting for it a few days is fine.

We offer tracking of course and should you have any doubts or inquires do not hesitate to contact us. We are any time available for you.

Feel free to contact us on service@heartofmardin.com

Please note that we cannot accept returns on made to order and handcrafted products, we try our best to meet your expectations, if products are truly complex to make, we will contact you during the building process, you can tell us if we are going the way you want.